The project process flow for Fjord and Engie


It was a pleasure to be asked to go out to Brussels and work as the Service Design Lead on a huge transformation project for Fjord / Accenture, the end client being the utilities giant Engie.

I had a team of four UX’ers, two visual designers and one BA, working in a very agile and collaborative fashion with the client. We were located in their office conducting workshops each day & producing a UX specification for each sprint.

We used Sketch and InVision on this project to create wireframes translating into Flemish and French. The Flemish wireframe in the accordion below shows how the customers bill is calculated in a visual fashion, with the original design work also included. There are also six personas that we used constantly to tie our thinking back to the user.

This also included user testing at the end of every sprint in Flemish, French and English!

The Engie Global website.